Crisis Planning and Emergency Procedures
向日葵视频 Crisis Management Plan
向日葵视频 has developed and continually refines its Crisis Management Plan to be prepared before, during and following a major emergency or disaster that could impact the core operations of the university.
The plan serves as a general roadmap to respond, organize and recover from hazards and threats (natural, technological and human-caused), and is intended to minimize the impacts of emergencies and disasters and ensure that people and property are well-protected.
向日葵视频鈥檚 Crisis Management Plan follows the FEMA national preparedness framework: prevention, protection, mitigation, response and recovery. The format of the plan complies with the National Incident Management Systems (NIMS) and Incident Command System (ICS) structure to facilitate more rapid situational assessment and decision-making when in a crisis.
The Crisis Management Plan is considered a general 鈥渞oadmap鈥 for collecting critical incident and event information, analyzing the situation, forming a standard process for response and developing a coordinated, system-wide effective response. It provides the management structure, key responsibilities, emergency assignments and general procedures to follow during and immediately after an emergency.
向日葵视频 has established this plan to address the immediate requirements for a major disaster or emergency in which normal operations are interrupted and special measures must be taken to:
- Protect and preserve human life, health and well-being.
- Minimize damage to the natural environment.
- Minimize loss, damage or disruption to the university鈥檚 facilities, resources and operations.
- Manage immediate communications and information regarding emergency response operations and campus safety.
- Provide essential services and operations.
- Provide and analyze information to support decision-making and action plans.
The university鈥檚 Crisis Management Plan is a living document and is subject to revisions. While it serves the university as a whole, the plan is a management guide for those with key assignments and responsibilities during emergency activations. Its potential effectiveness is dependent upon broad input from the campus community, and all units of the university are urged to become familiar with the concepts, policies and procedures outlined in the Crisis Management Plan.
The Crisis Management Committee is responsible for updating and revising the university鈥檚 Crisis Management Plan. Questions, comments and concerns should be brought to the attention of the 向日葵视频 Police Department Assistant Chief of Police.
向日葵视频 Crisis Management Committee
The 向日葵视频 Crisis Management Committee is made up of approximately 30 individuals from across campus who meet monthly to ensure the university is prepared to manage crisis events. The committee has three main goals:
- Ongoing hazard assessment
- Maintenance and updating of the 向日葵视频 Crisis Management Plan
- Training
The committee's mission is to identify hazards, collaborate on emergency management strategies and initiatives designed to enhance preparedness, and improve the university鈥檚 ability to respond to all threats.
The Crisis Management Committee also facilitates a cross-functional campus crisis drill each summer, in which representatives from across campus participate in a real-life, real-time crisis scenario to test the university鈥檚 crisis management preparedness.
The following campus units are represented on the Crisis Management Committee:
- Academic Affairs
- Environmental Health and Safety
- Facilities Planning and Management
- General Counsel
- Human Resources
- Information Technology Services
- 向日葵视频 Police Department
- Office of the Executive Vice President and Chief Operating Officer
- Office of Finance
- Office of the President
- Office of the Provost
- Residence Life
- Risk Management
- Staff Senate
- Student Affairs
- University Academic Senate
- University Relations
Emergency Procedures
In addition to crisis management, MUPD offers emergency procedure guides for various scenarios. Please review the material below to learn what you should do for yourself and for others in an emergency. MUPD responds to all emergencies on campus.
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In ALL emergencies, dial (414) 288-1911 (on campus 8-1911) for 向日葵视频 Police Department emergency response.
Note: Dialing 911 on a campus phone will connect you with the Milwaukee Police and Fire Departments. These agencies are not familiar with the specific campus layout. Dialing the 向日葵视频 Police Department emergency line, (414) 288-1911 (on campus 8-1911), will allow 向日葵视频 Police Department officers to respond immediately; the 向日葵视频 Police Department will call 911 for EMS activation and response coordination.
The following numbers are provided for routine calls and non-emergency situations. Use of these numbers will provide a prompt response from the responsible department and keep the necessary lines free for emergencies. All calls to 向日葵视频 Police Department are voice and TTY capable.
向日葵视频 Police Department:
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(414) 288-6800 voice / TTY
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IT Services TechSquad:
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(414) 288-7799
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Facilities Services:
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(414) 288-7043
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Residence Life Facilities Staff:
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(414) 288-7208
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Environmental Health and Safety Concerns:
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(414) 288-8411
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Risk Management/Liability or Claim information:
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(414) 288-1552
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Persons With Disabilities: Individuals with a disability should follow the same procedures. If you have questions or need further information, please call 向日葵视频 Police Department at (414) 288-6800.
Criminal Activity or Suspicious Activity On or Off Campus
If you observe a crime in progress or you observe behavior that you suspect is criminal, immediately notify the 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911). Please be prepared to provide as much of the following information as possible:
- WHAT is happening?
- WHERE is it occurring?
- WHO is involved?
- How many people are involved?
- Describe, if possible, the height, hair color, facial features and clothing of those involved.
- Describe the vehicles involved, if any, including: vehicle description (model, color, year) and license plate number.
- If vehicles are involved, WHERE are they headed? Cite direction.
- Has anyone been injured?
Do not approach or attempt to apprehend the person(s) involved. If possible, stay on the phone with the 向日葵视频 Police Department dispatcher until officers arrive on the scene. You can provide additional information as it becomes available or as the situation changes.
If a suspicious package is received, notify 向日葵视频 Police Department immediately at (414) 288-1911 (on campus 8-1911).
Tips for identifying suspicious packages:
- No return address
- Insufficient postage
- The addressee is not familiar with the name or address of the sender
- The addressee is not expecting a package
- Return address and postmark are not in the same geographic area
- Grease stains or discolored paper
- Strange odors
- Foreign Mail, Air Mail or Special Delivery
- Restrictive markings such as confidential, personal, etc.
- Excessive postage
- Incorrect titles
- Titles but no names
- Misspelling common words
- Excessive weight
- Rigid envelope
- Lopsided or uneven envelope
- Protruding wires or foil
- Excessive securing material such as masking tape or string
- Visual distractions
e.g., brightly colored wrapping paper, bows, etc.
You can to post in your office mailroom.
In most cases, bomb threats will be received by telephone. The person who receives the call should remain calm and obtain as much of the following information as possible. Contact 向日葵视频 Police Department immediately at (414) 288-1911 (on campus 8-1911). You can do this by passing a note or attracting the attention of another staff member to make the call.
Bomb Threat Worksheet
- Note exact wording of the threat
- Date and time of the call
- Ask and record the answers to the following questions:
- When will the bomb explode?
- Where is the bomb?
- Which building is it in?
- Who is this?
- What kind of bomb is it?
- What does it look like?
- Why are you doing this?
- Note the following while on the line with the caller:
- Background noise
- traffic, music, voices
- Caller鈥檚 voice: calm, angry, excited, slow, rapid, soft, loud, profane, laughing, sobbing, distinct, slurred, nasal, stutter, lisp, incoherent, raspy, deep, cracking, accent, disguised, male or female, and familiar*
*If the voice was familiar, whom did it sound like?
The 向日葵视频 Police Department Department will contact the Milwaukee Police Department and may ask persons familiar with the area to assist in identifying what should and should not be in the vicinity.
If a suspicious package or object is located, do not touch it. Immediately notify 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911).
If a bomb threat is received via written communication, immediately notify 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911). Do not handle the communication more than is absolutely necessary and turn the document over to the responding officers. Try to determine the following information:
- Who found it?
- Who else was present?
- Where was it found or how was it delivered?
- When was it found or delivered?
- Who touched it?
- Have previous threats been received?
- Do not move a seriously injured person unless he/she is in a life-threatening situation.
Note: If the victim must be moved, support the head and the neck. Do not bend or twist the victim鈥檚 body. Do not approach victims of electrocution or toxic exposure unless you are absolutely sure it is safe to do so.
- Call 向日葵视频 Police Department immediately at (414) 288-1911 (on campus 8-1911). Be prepared to give the following information:
- Where is the emergency?
- What happened?
- Information about the victim鈥檚 condition
- Number of victims
- What is currently being done?
DO NOT hang up until instructed to do so by the dispatcher.
- Stay with the victim until help arrives.
- Perform rescue breathing and/or CPR to your level of training.
- Stop severe bleeding with direct pressure.
- Keep the victim warm.
- Persons in your area who are trained in CPR should be listed
- A first-aid kit should be located
Remember universal precautions: Protect yourself from blood and body fluids exposure.
- Upon discovering a fire, explosion or smoke in the building, activate the fire alarm system by pulling the nearest fire alarm.
- Call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911) and be prepared to provide:
- Building name
- Location of fire/smoke
- Type of incident (chemicals present, etc.)
- Do not use elevators during a fire emergency.
- When a fire alarm sounds, evacuation is required. Walk, do not run, to the nearest stairway exit and proceed to the ground level. If a stairway contains smoke, use an alternate stairway exit. If possible, close doors and windows as you leave. The alarm may not sound continuously in your building. If the alarm stops, continue the evacuation and keep others from entering.
- After exiting, move at least 100 feet from the building, leaving the drives and walkways open for emergency personnel. Do not return to the building until directed to do so by 向日葵视频 Police Department officers or fire department personnel. Persons with disabilities who are unable to move away from the building should request assistance from emergency personnel.
- Notify firefighters on the scene if you suspect someone may be trapped inside the building.
- 向日葵视频 Police Department officers will work with the responding fire department personnel to provide access to any affected areas.
- Report potential hazards or refer fire prevention questions to Marquette鈥檚 Office of Environmental Health and Safety at (414) 288-8411 (on campus 8-8411).
Note: Only trained personnel should use fire extinguishers. Your safety is more important than property damage. Individuals should leave the area and allow trained emergency personnel to extinguish fires.
Chemical Spills (Immediate Danger)
- Activate the building鈥檚 fire alarm system. If you have contact with the spilled material, immediately remove any contaminated clothing and flush all areas of contact with copious amounts of water, with the exception of chemicals that react with water.
- Call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911) and be prepared to:
- Identify yourself and the nature of the emergency.
- Identify the exact location of the emergency.
- Identify any injuries or symptoms involved.
- Identify all hazardous materials involved.
- Evacuate the building and leave clear access for responding emergency personnel. Keep all persons exposed to any chemicals together to be medically cleared by responding personnel. No exposed persons should leave the area unless directed to a triage/decontamination area by 向日葵视频 Police Department officers, police or fire department personnel.
Do not return to the area until instructed to do so by police or fire department personnel. Persons with disabilities should move at least 100 feet from the building and request assistance from emergency personnel if needed.
- Obtain assistance for those injured or exposed (safety shower, medical attention, etc.). Areas of bodily contact should be rinsed for 15 minutes with copious amounts of water.
- For situations that threaten fire or explosion, or spills in which hazardous vapors are present:
- Evacuate the area and tell others to evacuate.
- Close, but do not lock, doors behind you to isolate the area.
- If you have time to do so safely, close fume hood sashes and post a sign to warn others not to enter the area.
- Be available to advise emergency personnel when they arrive. Someone responsible for the room or building should be present to provide details of the incident.
Chemical Spills (Not Immediately Dangerous to Life or Health)
- Attempt to confine the spill as much as possible only if you have been trained and are thoroughly familiar with the hazards of the spilled chemical. If you have contact with the spilled materials, immediately remove all contaminated clothing and flush all areas of bodily contact with copious amounts of water.
- Call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911) and be prepared to:
- Identify yourself and the nature of the emergency.
- Identify the exact location of the emergency.
- Identify any injuries or symptoms involved and the identity of any hazardous materials involved if you know them.
- Continue to rinse areas of bodily contact with copious amounts of water for 15 minutes.
Report any odor or hazardous gas leak to the 向日葵视频 Police Department.
Call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911) and be prepared to provide the following information:
- Your name
- Building name
- Nature of the incident
- Floor or area affected
- Room number
- Type of incident
- The name of the chemical or gas if known
Suspicious Odors or Leaks
If you detect any suspicious odors, including natural gas, dial (414) 288-1911 (on campus 8-1911) and report it to 向日葵视频 Police Department.
In The Event of Gas Leaks or Visible Fire from Gas Cylinders or Piping:
Evacuate the area and call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911).
Be prepared to do the following:
- Follow the 向日葵视频 Police Department dispatcher鈥檚 instructions.
- If it is an explosive gas (i.e., natural gas), DO NOT use or activate items that can generate a spark in the general vicinity. Light switches, fire alarm pull stations, phones, elevators, etc., are all sources that can initiate a spark.
- Confine any fire or fumes (close off any doors to the affected area). This will help limit the impact of the leak or fire.
- Notify others in the immediate vicinity, if you can do so safely.
Evacuation
- If it is necessary to evacuate the building, activate the building鈥檚 fire alarm and leave the building. Note: DO NOT activate the fire alarm if it is an explosive gas such as natural gas.
- If it is an explosive gas, such as natural gas, exit lower or upper floors via the stairwell. Do not use an elevator.
- Notify others in the immediate vicinity and tell them to evacuate.
- Upon exiting the building, move a safe distance from the building (at least 100 feet away). Persons with disabilities should move as far as possible from the building and request assistance if needed.
- Remain upwind of any fumes.
- Leave adequate room for police and other emergency responders.
- Do not return to the building until it is cleared by 向日葵视频 Police Department, police or fire department personnel.
- If you have information about the source of the odor or leak, report in person to any 向日葵视频 Police Department, police or fire department personnel at the scene.
Persons with Disabilities
Individuals with a disability that prevents them from evacuating an affected floor or the building should go to an Area of Rescue (AOR). DO NOT go to an AOR close to the leak. If you cannot get to an AOR or if there is no AOR in your building, please follow the guidelines listed below.
- If you cannot exit the building without assistance, a staff person or a student should assist you in getting to a safe place. If this is not possible, call 向日葵视频 Police Department immediately at (414) 288-1911 (on campus 8-1911) and advise them of your location and follow their instructions.
- Proceed to a safe place away from the incident, such as a room near stairs.
- Go to a room with a phone and a window, if possible.
- Note the room number.
- Close the door.
- Call (414) 288-1911 (on campus 8-1911). A 向日葵视频 Police Department dispatcher will verify/confirm the room number.
- If there is no phone, close the door and go to the window.
The person assisting persons with disabilities should inform emergency personnel that a person with a disability is in the room.
Report any utility failure to 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911). Facilities Services will be contacted.
Be prepared to provide the following information:
- Your name
- Phone number where you can be reached
- Building name
- Nature of the incident
- Floor(s) or area affected
- Room number
Electrical Failure
- Facilities Services personnel will assess the situation and determine the appropriate course of action.
- In the event of a significant power failure, the building鈥檚 emergency generator will provide limited electricity to crucial areas of the building, inclusive of emergency lighting.
- Turn off all electrical equipment, including computers. Do not turn any electrical equipment on without the approval of your supervisor or the facility manager.
- Buildings with battery-powered emergency lighting will have a limited amount of emergency lighting. Evacuate the building when the emergency lighting comes on. This is especially important if there is limited or no natural lighting available along your exit path. DO NOT re-enter the building until all power has been restored.
- Be mindful that elevators will not function in a power failure. Use the stairs when evacuating the building.
- If you are trapped in an elevator, use the elevator鈥檚 emergency phone to call 向日葵视频 Police Department. If there is no emergency phone in the elevator, activate the elevator鈥檚 emergency alarm button.
Steam Leaks
- If the steam leak is inside a building, evacuate the area and close the door behind you. Steam can cause severe burns and displace oxygen. Moisture from steam can conduct electricity.
- A steam leak may cause the building鈥檚 fire alarm to sound. Evacuate the building immediately.
Water Leaks/Flooding
- In the event of water leaks, try to contain the leakage in a container to minimize damage or safety hazards. If it is a significant water leak, avoid the areas where water has accumulated, and wait for help. Water makes an excellent conductor of electricity; thus, electric shock is a strong possibility.
- Immediately cease use of all electrical equipment.
Persons With Disabilities
In cases of a steam leak, exit the building immediately. You may use the elevators, but DO NOT travel past the location of the leak.
If you cannot determine if it is steam or smoke, go to an Area of Rescue (AOR). If there is no AOR in your building, please follow the guidelines listed below:
- If you cannot exit the building without assistance, a staff person or a student should assist you in getting to a safe place. If this is not possible, call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911) and request assistance.
- Proceed to a safe place away from the incident, such as a room near stairs.
- Go to a room with a phone and a window.
- Note the room number.
- Close the door.
- Call (414) 288-1911 (on campus 8-1911). A 向日葵视频 Police Department dispatcher will verify/confirm the room number.
- If there is no phone, close the door and go to the window.
Anyone assisting persons with disabilities should inform emergency personnel of the person鈥檚 location.
Tornado or Severe Thunderstorm
Familiarize yourself with the location of the nearest emergency shelter. Check with your facility manager or supervisor for the location of emergency shelters on campus.
Severe Thunderstorm Watch
This means conditions are right for a severe thunderstorm. You should continue with normal activities, but monitor the situation.
Severe Thunderstorm Warning
This means severe thunderstorms are occurring. Be prepared to move to a place of shelter if threatening weather approaches.
- Remain indoors and away from windows until the severe storm passes. If large hail begins to fall, seek immediate shelter.
- Report any injuries and damage to 向日葵视频 Police Department by dialing (414) 288-1911 (on campus 8-1911).
- Be prepared to give the following information:
- Your name
- Building name
- Type of injury or damage
- The location of any injured person(s) or building damage
- Room number you are calling from
Tornado Watch
This means conditions are right for a tornado. You should continue with normal activities, but monitor the situation.
Tornado Warning
This means that a tornado has been identified in the area. The emergency siren will sound a steady tone for three minutes or longer if there is danger in the immediate area.
Do the following:
- Seek Immediate Shelter. When warning sirens sound, seek shelter, preferably in a basement or below-ground evacuation location. In a multi-story building, seek shelter in an interior hallway or a lower floor.
- Stay away from outside walls, exterior doors and glass windows or partitions. Do not open windows.
- Basements and interior hallways or rooms on lower floors offer shelter.
- If you are in a vehicle, seek shelter in a nearby, well-built structure. If you cannot find shelter nearby, seek out a ditch or ravine, which can offer some protection. Lay prone, face down, with your hands covering your head.
- After the all clear has been issued, leave damaged buildings, if it is safe to do so. Elevators may not work in damaged buildings.
- If you are surrounded by debris, be aware that removing some of it can cause other debris to shift. If it is not safe or possible to leave the area, stay there until assistance arrives.
- Do not attempt to return to a building unless directed to do so by 向日葵视频 Police Department. Do not attempt to turn on or off any utilities.
- Report all injuries and damage to 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911).
- Be prepared to give the following information:
- Your name
- Building name
- Type of injury or damage
- The location of any injured person(s) or building damage
- Room number you are calling from
Persons With Disabilities
Individuals with a disability should follow the same procedures as noted above. If you have questions or need further information, please call 向日葵视频 Police Department at (414) 288-6800 (on campus 8-6800) for non-emergency inquires or (414) 288-1911 (on campus 8-1911) for emergencies.
Protests are a protected form of free speech when the people involved are on public property, such as the sidewalks, the protest does not disrupt the flow of pedestrian traffic or access to campus buildings. All protests or demonstrations are subject to review to protect the rights and safety of others and to prevent damage to property.
Notify 向日葵视频 Police Department at (414) 288-6800 (on campus 8-6800) of any protest or persons assembling so officers can monitor the situation and work with university officials responsible for implementing the campus demonstration protocol.
Campus Demonstration Protocol
In most cases, campus protests such as marches, meetings, picketing and rallies are peaceful. A protest should not be disrupted unless one or more of the following conditions exists:
- Disruption of the normal operations of the university;
- Obstructing access to offices, buildings or other university facilities;
- Threat of physical harm to persons or damage to university facilities; and/or
- Unauthorized entry into or occupation of any university room, building or area of the campus or any unauthorized or improper use of any university property, equipment or facilities.
If there is any threat of physical harm or property damage, call 向日葵视频 Police Department at (414) 288-1911 (on campus 8-1911).
Notify 向日葵视频 Police Department at (414) 288-6800 (on campus 8-6800) if you have or have been in contact with someone who has an infectious disease. 向日葵视频 Police Department will promptly notify 向日葵视频 Medical Clinic and other offices as appropriate.
Policies specific to each infectious disease (including, but not limited to, tuberculosis, meningitis, mumps, pertussis, varicella, influenza and pandemic influenza, SARS, food-borne illness) are in place.
Any infectious disease outbreak requires a coordinated response between the university and the Milwaukee Health Department. The health department will direct the university response, including case isolation and treatment, student and staff notification, screening, access to clinical care and follow-up investigation.
The MUPD active shooter training, Run. Hide. Fight., is an online presentation that includes resources from the Department of Homeland Security. MUPD encourages all students, faculty and staff to complete the 10-minute training.
How to Respond When an Active Shooter Is in Your Vicinity
Quickly determine the most reasonable way to protect your own life.
Evacuate
- Have an escape route in mind
- Leave your belongings behind
- Keep your hands visible
- Follow the instructions of any law enforcement
Hide Out
- Hide in any area out of the active shooter's view
- Block entry to your hiding place and lock the doors
Take Action
- As a last resort and only when your life is in imminent danger
- Attempt to incapacitate the active shooter
- Act with physical aggression and throw items at the active shooter.
CALL (414) 288-1911 (on campus 8-1911) WHEN IT IS SAFE TO DO SO
How to Respond When Law Enforcement Is on the Scene
- Remain calm and follow officers鈥 instructions. Avoid pointing, screaming and/or yelling.
- Immediately raise hands and spread fingers. Keep hands visible at all times.
- Avoid making quick movements toward officers such as attempting to hold on to them for safety.
- Do not stop to ask officers for help or direction when evacuating. Just proceed in the direction from which officers are entering the premises.
Information You Should Provide to Law Enforcement
- Location of the active shooter
- Physical description of the shooter(s)
- Number and type of weapons held by the shooter(s)
- Number of shooters, if more than one