Graduate Student Library Service Desk Supervisor
Supervisor: Kristian Guenther
Pay: $13.00/hour
Work hours: Morning, afternoon, evening & weekend hours may be required
Hours per week: 10-20
Description
We are asking for specific closing and opening shifts for the end of this semester to fill openings in our schedule. You will have more options in the coming semester to choose a schedule. Work days/times (ONLY for this semester): Sunday closing 8-11:45p / Thursday and/or Friday opening (6:45-8a).
Basics of this job (as seen in the Library Service Desk Assistant description) are summarized as followed:
- Provide information and answer directional and basic reference questions for Raynor Library patrons.
- Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
- Assist patrons with the online catalogue.
- Exercising judgement in interpreting guidelines and in referring users to the staff and faculty of Raynor Library.
- Proficient understanding of the Library of Congress call number system.
- For Summer Staff: special project help as needed.
- Tech support:
- Printwise
- Printing/copying/scanning
- Downloading the Printwise app
- Clearing jams/adding paper/replacing toner/lifting 50lb cases of paper
- Other basic tech support
- Microsoft Office
- Windows and Apple operating systems
- Email/Wifi/VPN
- Printwise
- Telephone Usage:
- Answer the phone in a professional and polite manner
- Look up answers online with the patron on hold
- Transfer calls to other departments
- Track patron interaction using Library database, LibInsights.
Grad Student Supervisors are expected to know all the specifics of the Library Service Desk Assistant, along with the following responsibilities:
- Must work at least 2 of the following shifts:
- Monday-Friday 6:45am (open and relieve security guard at the window)
- Sunday-Thursday 8pm-12am (as back up for closing)
- Friday-Saturday 5-10pm (2 grads to close library)
- Saturday-Sunday 9:30A-1P (as back up for opening)
- Supervisor the Raynor front desk and student staff while full time staff is absent (which comes with an increased rate of $15.50/hr)
- Participate in additional projects as they arise in the Access Services and ILL departments.
Qualifications
- Commitment to customer service
- Strong interpersonal skills and the ability to work independently
- Follow oral or written instructions and willingness to ask follow-up questions
- Confidently supervise a group of 2-3 employees
- Comfortable to open/close the library to the public
- Dependable, flexible, and punctual
Questions
Please direct any questions about this position to Kristian Guenther at kristian.guenther@marquette.edu.
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